Amazon mistakenly issues a Washington woman a full refund of $98.89 for a bed frame she actually never returned.

Customers allege that Amazon reversed their refunds for returned products, leading to a lawsuit that challenges the company's advanced refund policy. Some Amazon customers say their refunds are ...

Amazon owes money to millions of Amazon Prime members who could receive part of a $2.5-billion settlement — all because of how the company marketed its subscription service and communicated its ...

Amazon Sues Over Refund Scam Involving GPUs, Laptops The e-commerce giant targets the leader of the RBK scam ring, who allegedly used elaborate, fake police reports about missing packages to trick ...

Amazon has agreed to pay $309 million to settle a class action over returns, after customers alleged that they kicked off product returns but were wrongly denied refunds—or got hit with charges anyway ...

Amazon has agreed to pay $2.5 billion to settle allegations brought by the Federal Trade Commission over how it enrolled customers in Prime and how difficult it made cancellation. The FTC alleged ...

Most items come with a 30-day return window, but the exact rules can vary depending on the product category and whether it’s sold by Amazon or a third-party seller. Returns aren’t always free — you ...