A quiet evening at a restaurant suddenly turns into chaos when an angry customer begins yelling at staff and demanding ...

Dealing with angry customers — whether face-to-face at a resort or through heated emails and social media posts — can be one of the most intimidating parts of hospitality and customer service. Yet, it ...

Eight people were injured Saturday afternoon after a disgruntled customer drove his vehicle into the showroom of a car dealership in Inglewood, police said. The crash occurred soon after 2 p.m. at a ...

Most of my work looks at how we can understand and manage our own experiences with anger. However, there’s another side to this, since we all have to talk to, or work with, angry people all the time.