Even the most conscientious businesses -- and business owners -- can make mistakes that confuse, inconvenience or offend people. Whether you're contemplating penning an apology because your general ...

An apology can repair, or further damage, a relationship. In his The Devil's Dictionary, the satirist Ambrose Bierce defines "apologize" as "To lay the foundation for a future offense." What was ...

Usually your editorials provide sensible, mature conviction; however, the editorial of Friday, March 13, criticizing our president for apologizing to the Afghans disappointed me greatly. Contrary to ...

“I owe you an apology,” I told my coaching client. I’ve been apologizing a lot lately. Not because I’ve screwed up more than usual, but because I read a book that taught me how to apologize better. Dr ...

Over the Thanksgiving holiday, I said something hurtful to someone I care about. It got me thinking about how to make a genuine apology, and the emotional obstacles that stand in the way of saying ...