Bankers have finally realized that keeping a customer is generally more profitable than acquiring a customer. There are several reasons: Seasoned customers keep much higher balances. They tend to have ...

LONDON--(BUSINESS WIRE)--Infiniti Research, a leading market intelligence solutions provider, has recently announced the completion of their latest customer needs assessment for a retail company.

In times of turbulence, customer health scoring may have direct bearing on the long-term success or longevity of a company. Measuring and tracking customer health is an important and well-established ...

Customer satisfaction surveys are used by small business owners to gauge how the company is perceived by the patrons they service. Organizing a survey is the first step in assessing customer reaction ...

As more and more interactions take place online and data breaches flood the dark web with stolen personal information, identity theft and account takeovers have become an increasingly common nightmare ...

Without customers, there is no business! Managing Customers for Growth (MCG) focuses on how firms design and implement customer management activities to achieve sustainable customer growth. The course ...

Pérez Cavazos, Gerardo, Suraj Srinivasan, and Quinn Pitcher. "Signet Jewelers: Assessing Customer Financing Risk." Harvard Business School Teaching Note 118-067, February 2018. (Revised March 2020.) ...