Calling a company and reaching a human operator-receptionist these days is about as rare as hitting the Mega-Million. The strange thing is, the companies that are the most likely to let an automated ...

Running a small business you realize how valuable each hour is, and you try to use that time wisely. And lately, I’ve fallen into various traps that sap this most precious commodity. Consider the ...

Perhaps automated voice response phone systems should have an extra option that allows callers to listen to meditation tapes. It seems I’m not the only one that gets instantly hot-under-the-collar ...

As labor costs rise and customer expectations evolve, QSRs are increasingly adopting voice AI technology to streamline operations and improve the experience for both guests and employees. The ...

AI phone agents are revolutionizing customer service by replacing outdated, impersonal phone systems with intelligent, personalized and efficient conversations that boost satisfaction and business ...

MILWAUKEE — Press 1 if you've ever been trapped in phone-system purgatory. Press 2 if you've ever yelled at an automated phone system or given up in frustration before reaching a real person. To help ...

BISHOP, Tx — It’s out with the old and in with the new at the Bishop Police Department (BPD). A few months ago, BPD switched over from an operator directing every call to the right department to an ...

The automated switchboard, that most satanic of corporate innovations, isn’t going away even though the vast majority of consumers despise it. In fact, the technology may play an even greater role in ...

An atmospheric river is moving through western Washington and expected to dump 1-3 inches of rain and bring mountain snow to the region. by Herb Weisbaum SEATTLE - Call most big companies these days - ...

NEW YORK (Reuters Health) - Telephone calls, whether from a person or a computer, may help motivate couch potatoes to get some exercise, new research suggests. Sign up here. In a study of sedentary ...