As a medium-sized BPO, Collective Solution has approached its strategy to scaling up in and across geographies in the Nearshore by focusing on its existing footprint and moving into new countries ...

BOGOTA, Colombia--(BUSINESS WIRE)--Colombia has become one of the most important global destinations for BPO and KPO operations, with an 8% and 18% growth in exports in 2022, according to the BPrO's ...

This collaboration equips Business Process Outsourcing (BPO) providers with Callvu’s industry-leading Digital Micro Apps, which are purpose-built to contain more calls and automate agent workflows to ...

Sustainability is no longer just a fashionable buzzword. Today, sustainability is a key to meeting consumer expectations, complying with regulatory conditions and reducing operational costs. But what ...

Chicago Atlantic announced today that it served as the sole arranger and administrative agent on a $30 million senior secured ...

Leaders recognition highlights Broadridge's successful accelerated strategy to invest in technology and innovation to drive business value for its BPO clients across capital markets, wealth and asset ...

MUMBAI, India--(BUSINESS WIRE)--Private equity funds managed by Blackstone today entered into a definitive agreement with Serco Group Plc to buy the majority of its private sector Business Process ...

Guyanese BPO startup Midas Inc has launched a contact center in the country’s second-largest city of Linden, in a move that will create more than 250 jobs by June next year. The expansion comes ...

The business process outsourcing (BPO) industry is at a pivotal juncture, poised to redefine its role in a rapidly evolving landscape. As we step into 2025, several key trends are driving innovation, ...

In an unusual alliance in the Indian business process outsourcing (BPO) industry, the Indian BPO subsidiary of Standard Chartered Bank of the U.K. is helping Scandent Solutions set up a practice for ...

Despite the billions of dollars at stake, portions of the financial sector have been slow to embrace AI. Reporting from last year locates banks’ hesitation (subscription required) in fears of job ...