The American Hospital Association supports the proposed changes to the Clinician and Group Consumer Assessment of Healthcare Providers and Systems patient experience survey, known as CG-CAHPS, but ...

As the calendar turns to 2025, the biggest changes are coming to the HCAHPS survey since the advent of the national patient experience measurement system in 2006. After years of study and testing, CMS ...

SAN FRANCISCO--(BUSINESS WIRE)--Medallia, Inc., the global leader in customer and employee experience, today announced it has acquired Fields Healthcare Research, a Centers for Medicare & Medicaid ...

Beginning in January 2025, the Outpatient and Ambulatory Surgery Consumer Assessment of Healthcare Providers and Systems will be mandatory for ASCs and HOPDs. The new survey from CMS will gauge ...

PLEASANTON, Calif.--(BUSINESS WIRE)--Medallia, Inc., the global leader in customer and employee experience, today announced that the Centers for Medicare & Medicaid Services (CMS) has approved ...

Our Hospice has received the 2025 Hospice CAHPS Honors Award, presented by MatrixCare, in recognition of its exceptional performance in the 2024 Hospice CAHPS (Consumer Assessment of Healthcare ...

The Agency for Healthcare Research and Quality plans to release a survey next month that providers can use to assess patient experience with telehealth visits. AHRQ, which oversees and funds a suite ...

Hospice of Washington County has been named a 2024 Hospice CAHPS Honors Award recipient by HEALTHCAREfirst, a leading provider of CAHPS and bereavement survey programs for home health and hospice ...

LEHI, Utah, Aug. 19, 2022 /PRNewswire/ -- SocialClimb, the leading provider of healthcare marketing software that connects physicians with high-value patients, announces it is now offering Consumer ...

As the global pandemic begins to subside, health plans are faced with a new set of challenges. For many consumers, the past 12-plus months have been stressful, to say the least, and for health plans, ...

Dual-eligible Special Needs Plans are at highest risk with newest CMS changes. When CMS announced its Contract Year 2021 Star Ratings formula updates, the agency sent a clear message—Medicare ...