Recognising that stress and burnout are common in the workplace, and even more so within contact centre employees, collaboration and contact centre technologies provider Webex has unveiled AI-powered ...

Canadian insurer Manulife has been on a billion-dollar digital transformation journey over the past few years, leveraging the power of artificial intelligence (AI) to streamline its operations and ...

Cochlear is starting to make use of the AI capabilities in its Amazon Connect contact centre platform, automating its evaluation of agents and calls against a set of quality and compliance objectives.