Cloud change management combines strategies, processes and tools to get the most value from cloud resources. It adapts traditional change management elements of governance, performance optimization, ...

The complexity of ITIL can make it difficult for VARs to improve efficiency. However, change auditing could be the answer, writes Paul Gostick The IT infrastructure library (ITIL) is in danger of ...

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...

ITIL, once known as the Information Technology Infrastructure Library, was last updated in 2011. A lot has happened since then, and for an ITIL 2018 release to regain the relevance that the IT service ...