The root of the word insurance dates over 500 years from the French ‘ensurer’ meaning engagement to marry. Today some leading insurance companies are going back to these roots and making insurance a ...

For the first time in five years, State Farm has been dethroned as America’s favorite life insurance company. Mutual of Omaha ...

Axis Max Life Insurance has enhanced customer experience by introducing an AI-powered Core-Converse email bot, reducing customer email query resolution time by 30%. This system automates up to 80% of ...

TROY, Mich.: 9 Oct. 2025 — Overall customer satisfaction with individual life insurance providers remains steady this year, but that apparent stability masks significant year-over-year swings in ...

Opinions expressed by Digital Journal contributors are their own. With acceleration in digital transformation, customer expectations have evolved significantly in the insurance sector. In this era ...

HAMILTON, Bermuda--(BUSINESS WIRE)--Triangle Life announces today that it has secured its next stage of growth investment. Alongside this, the company has commenced signing agreements with ...

TROY, Mich.: 12 Oct. 2023 — Could the latest generation of mobile apps and websites hold the keys to solving the decades-old challenge of customer apathy toward life insurance and annuities? According ...

Only a few years ago, with the onset of the COVID-19 pandemic, many in the life and annuity insurance industry believed that the direct-to-consumer channel would be a salvation — and that agents would ...

Think about a favorite customer experience - maybe it was with an airline or a retailer. What are the characteristics that gave you a good feeling about that experience? Maybe it was easy. Maybe you ...

Term life insurance is usually the simplest and cheapest policy you can buy. That's because it's only in force for a set period — generally between 10 and 30 years — and it doesn't have a cash value ...

Mutual of Omaha Ranks Highest in Individual Life Insurance Satisfaction Overall customer satisfaction with individual life insurance providers remains steady this year, but that apparent stability ...