Business Wire

AWS Announces Contact Lens for Amazon Connect, a New Machine Learning-Powered Analytics Capability for Customers to Better Assess Call Contacts

AWS's contact center service adds capabilities that make it easier for businesses to identify customer issues and trends, search call and chat transcripts, and improve agent performance Intuit, John ...
SDxCentral

AWS Announces General Availability of Contact Lens for Amazon Connect

AWS announced the general availability of Contact Lens for Amazon Connect for contact centers to understand the sentiment, trends, and compliance of customer conversations.
SiliconANGLE

AWS launches generative AI-powered feature for Connect Contact Lens to help agents in call centers

Amazon Web Services Inc. today announced a new feature for Connect Contact Lens, the company’s artificial intelligence tools for call center work, aimed at assisting workers with after-call work.
SiliconANGLE

AWS launches AI-powered Contact Lens analytics features for contact centers

Amazon Web Services Inc. today announced the general availability of Contact Lens, a set of artificial intelligence features to help optimize the contact centers of enterprises using its Amazon ...
Business Wire

AWS Announces General Availability of Contact Lens for Amazon Connect

SEATTLE--(BUSINESS WIRE)--Today, Amazon Web Services Inc. (AWS), an Amazon.com company (NASDAQ: AMZN), announced the general availability of Contact Lens, a set of capabilities for Amazon Connect ...