Business Wire

Smart Communications Named Leader in Customer Communication Management by Omdia

NEW YORK--(BUSINESS WIRE)--Smart Communications™, a leading technology company focused on helping businesses engage in more meaningful customer conversations, announced today that it has taken one of ...
Yahoo Finance

Precisely Powers Customer Communications with AWS Deployment

Enables modernized customer communications with greater scale, performance, and control; without sacrificing governance or compliance. BURLINGTON, Mass., May 19, 2026 /PRNewswire/ -- Precisely, a ...
The Manila Times

JustCall Introduces Advanced Call Center Performance Management Software to Transform Customer Communications

Supervisors gain access to real-time dashboards that provide a complete view of team performance. Critical metrics such as call handling times, customer engagement levels, call outcomes, and quality ...
Business Wire

Nordis Technologies Successfully Extends U.S. Patent for Pioneering Expresso™ Customer Communications Management Platform

CORAL SPRINGS, Fla.--(BUSINESS WIRE)--Nordis Technologies, a leader in omnichannel customer communications management and payments technology solutions, has been granted approval for an extension of a ...

Latinia Identifies a Growing Governance Gap in Critical Banking Communications

New industry perspective argues that banks have established governance frameworks for fraud and cybersecurity but lack equivalent control for payments ...
Nasdaq

Guidewire (GWRE) Augments Customer Communications Management

Guidewire GWRE and Smart Communications recently unveiled Built by Guidewire Smart Communications integrations. The state-of-the-art solution is now easily accessible in the Guidewire Marketplace, ...
CMS Wire

Newgen Recognized in IDC MarketScape Reports: Leader for Intelligent CCM and Automated Document Generation CCM

January 28, 2025: Newgen Software, a global provider of AI-enabled digital transformation platform, has been recognized as a ‘Leader’ in two IDC MarketScape reports – IDC MarketScape: Worldwide ...
Auto Remarketing

Nordis Technologies gains US patent for customer communications management platform

Nordis Technologies, which provides omnichannel customer communications management and payments technology solutions, has been granted approval for an extension of a U.S. patent for its Expresso CCM ...
Forbes

Powering Through Frequent Outages With Strategic Customer Communications

Rick Watkin is President & CEO of KUBRA, a leading provider of customer experience management solutions for utilities and other industries. I was watching the news a few months ago and saw several ...
CMSWire

Messagepoint Announces MARCIEAssist™, Agentic AI That Automates Customer Communications Management

Messagepoint, a leading customer communications management (CCM) solutions provider, today announced the launch of MARCIEAssist™, the first agentic AI capability that automates the work of customer ...
Forbes

Using AI In Customer Communication

The rapid advancement and use of artificial intelligence (AI) is transforming our way of life. Every day new tools are introduced with the aim of helping enhance processes to improve work efficiency, ...
Finextra

Modernizing Customer Communication: A Roadmap to Successful Migration

Organizations need to update and optimize their customer communication management systems for financial services in response to various reasons, such as mergers and acquisitions or discontinuation of ...