Volkswagen Group Australia has deployed a customer experience insights platform from software-as-a-services company Qualtrics across its 103 dealerships. The deployment provides real-time customer ...

Zoomtopia, the annual Zoom customer and partner conference, was held October 9-10 in San Jose, CA. An audience of approximately 300 joined the live keynotes in the San Jose McEnery Conference Center ...

The $9.5 billion customer experience market saw major activity over the past few years. SAP acquired Qualtrics for $8 billion then took it public. Medallia went public. InMoment acquired MaritzCX.

NEW YORK--(BUSINESS WIRE)--Emplifi, the leading unified customer experience platform, today released “11 key things consumers expect from their brand experiences today,” a new report offering deep ...

CXP turns every customer interaction into governed, intelligent action by unifying interactions, systems, and data across voice and digital channels. “Customers today expect service that feels ...

Conduent Incorporated (Nasdaq: CNDT), a global technology-driven business solutions and services company, today introduced new AI-powered capabilities within its Next Generation CX Platform designed ...

Oracle has been named a Leader in the IDC MarketScape: Worldwide AI-Enabled Utility Customer Experience Management Solutions 2026 Vendor Assessment. 1 Read the excerpt here. The recognition comes as ...

LAS VEGAS--(BUSINESS WIRE)-- Today, at Adobe Summit – the flagship digital experience conference – Adobe (Nasdaq:ADBE) unveiled its strategy and product offerings for agentic AI. Innovating on the ...

Future Market Insights expects the worldwide customer experience platforms market to grow at a compound annual rate of 14.8 percent over the next 10 years, expanding from a current value of $13 ...

New platform helps enterprises securely scale remote contact center and CX operations with AI-powered security, compliance, ...

Bloomreach is a single, multipurpose platform that enhances customer experience and collects customer data in personalized ways using AI algorithms. It registers all actions your customer takes across ...