Are you in a constant project mindset where deadlines and milestones are the priority? Time to shift to a product mindset. If your IT organization isn’t delivering value for its customers — or is ...

Companies are sitting on a wealth of valuable data that could be used to share relevant information with employees to improve the customer experience. However, this data can often be buried in ...

Abbott and Alderson first introduced the concept of customer experience in the 1950s, and since then, many numerous models, articles and numerous scientific titles have been published. Creating a ...

For years, if you polled financial service executives on their top priorities for the next year, "digital transformation" would likely have been in the top five—and it still seems to be. According to ...

Keeping track of the time is an integral component of project management. Time tracking helps to streamline business processes and boost team efficiency. Fortunately, you don’t have to manually track ...