Having technologists on the team assessing potential projects and active TMF investments has been a key change over the past year, program leaders told FCW. Last week, the Office of Management and ...

There is an inherent tension that exists in the integrator mindset. Integrators are passionate about technology, the mechanics of installation, and seeing the amazing results of their integration ...

Whenever you design a sample for a CX project, you lay an indispensable foundation for creating reliable and functional insights for your organization. For too many, improving customer experience ...

Last week, the Office of Management and Budget and General Services Administration announced that $100 million from the Technology Modernization Fund would be designated for projects tied to customer ...

Over half of the organisations that participated in a recent Gartner survey said they planned to increase their customer experience (CX) budgets to support analytics. However, for those with lower ...

Digital transformation, or digitisation of business is the journey almost every organisation has been embarking on. Organisations now understand the benefits that technologies such as AI, IoT and big ...

JACKSON -- Solar projects planned by 13 residential customers have been selected to move forward as part of Consumers Energy's ongoing implementation of Michigan's energy reform law. The random ...

Replicating the well-practiced B2C model, B2B organisations are increasingly using IT in customer experience projects. The goal is ‘simple’: to give customers a similar experience to the one they ...

Versatile and adaptable to different project and business needs. Gantt charts to facilitate project planning and execution. Free version available. Project management software can streamline ...