Sentiment analysis enables brands to more fully understand what their customers are saying, as well as the emotional state and meaning behind their words. When used by customer service agents, ...

As customer expectations continue to shift and escalate, businesses are turning to AI-driven technologies—particularly advanced sentiment analysis solutions—for the detailed insights they need to ...

Head over to our on-demand library to view sessions from VB Transform 2023. Register Here SugarCRM has boosted the artificial intelligence (AI) capabilities of its SugarPredict engine for marketing ...

The retail industry witnessed significant changes in terms of operational process, marketing and communication strategy, online transaction, and auditing process. For competitive benchmarking and ...

PROVO, Utah & SEATTLE--(BUSINESS WIRE)--Qualtrics (Nasdaq: XM), the leader and creator of the experience management (XM) category, is launching Digital Experience Metrics (DX Metrics), a simple, ...

Every company is now a customer experience company. But some businesses are doing it better than others – and it's due to how they handle customer sentiment. Microsoft CEO Satya Nadella famously said ...

Most of us don’t enjoy scrolling through countless online reviews, trying to decipher whether customers are genuinely satisfied or just being sarcastic. It can feel like trying to read between the ...

Can ChatGPT Do Reliable Call Center Sentiment Analysis? Your email has been sent AI tools can make call center sentiment analysis faster and more affordable. Discover how to use large language models ...

Forbes contributors publish independent expert analyses and insights. Kathleen Walch covers AI, ML, and big data best practices. Sep 29, 2024, 11:42am EDT Many companies are turning to AI to help with ...

The software company NICE launched Enlighten AI to improve customer service and clients' efficiency. Enlighten AI decreases the workload for representatives and enhances customer interactions. This ...

Photo Credit: On Friday Medallia debuted as a publicly traded company on the New York Stock Exchange. In the right by the podium are co-founders Amy Pressman and Borge Hald with CEO Leslie Stretch in ...

Reputation.com Inc., a well-funded startup that helps companies measure and improve customer sentiment around their brands, has acquired analytics startup Nuvi Inc. to broaden its software ...