A vehicle’s price, specs, tech features and safety scores are usually the top considerations for a car purchase, but J.D. Power’s U.S. Customer Service Index Study reminds shoppers that the ownership ...

SHANGHAI: 28 Sept. 2023 — Customer service satisfaction in China has improved 2 points overall to 759 (on a 1,000-point scale) from a year ago, according to the J.D. Power 2023 China Customer Service ...

The J.D. Power 2023 U.S. Customer Service Index (CSI) Study reveals that electric vehicle drivers are less satisfied than internal combustion engine vehicle owners when it comes to the service ...

Their service ratings are taking off. According to JD Power’s 2025 North American Airline Satisfaction Study, overall passenger satisfaction is up six points from 2024 — and three airlines reigned ...

J.D. Power is sharing the results of its 2024 U.S. Customer Service Index (CSI) Study. The good news? Customer satisfaction with dealer service sees improvement over last year. The bad news? Service ...

SCOTTSDALE, Ariz.--(BUSINESS WIRE)--For the 14th consecutive time, Consumer Cellular has earned the J.D. Power Award for ranking #1 among Wireless Value Mobile Virtual Network Operators (VMVNOs) for ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...