When you can track customers through your point of sale system, you can manage your relationship with your customers and improve your service. To track purchases effectively, you must be able to ...

Growing your business in 2026 requires more than hard work; it requires clear systems, smart decisions, and a plan that ties ...

Find out how Virgin Trains radically reinvented their customer service from the inside out. Real change begins from within. Just ask Virgin Trains. By transforming from the inside out, they got on the ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

AI is expanding into new areas of customer service. Here’s why it can help the customer experience by augmenting, not replacing, human jobs. There’s no doubt that artificial intelligence is the future ...

Success in business depends on identifying what your target customers need or want and creating a total package of benefits that meets these needs in a superior fashion to your competitors' offerings.