Virtual assistants can elevate the customer experience. Here’s a primer on the different virtual assistant types and how they can best assist your customers. Customers today expect more from the ...

When the phone rings at a busy mom and pop shop, the employee behind the counter faces a dilemma: help the customer in front of them or the one on the line? For many small and medium-sized businesses ...

There will always be a need for a real human’s presence in customer service, but with the rise of AI comes the glaring reality that many things can be accomplished through the implementation of an ...

Danielle J. Cuomo, MBA, is an award-winning entrepreneur + founder of Virtual Assist USA, a leading provider of Virtual Assistant services. In order to stay ahead, businesses often need to adopt new ...

Wylie Wong is a freelance journalist who specializes in business, technology and sports. He is a regular contributor to the CDW family of technology magazines. Minnesota’s Driver and Vehicle Services ...

Wells Fargo will use Google technology in launching a new virtual assistant set to roll out to customers in the coming months. The service, called Fargo, will be similar to Erica, the virtual ...

Virtual assistants are crucial to the growth and management of small businesses around the country. They take on tasks like email management, payment processing, and content creation. Here are seven ...

Discover the top 10 surprising virtual assistant services to outsource in 2025, redefining the way you manage tasks smoothly.

We’ve all been there. You urgently call your bank to ask about an unrecognized withdrawal or unexpected overdraft fee and the voice assistant asks you to repeat your name again and again, as well as ...