Value stream alignment. Define value streams using the customer lifecycle to guide digital transformation and improve efficiency while prioritizing customer experience. Agile strategy approach. Use ...

Customer retention today is considered a critical factor of success and is more important than mere transactions to building lasting relationships and loyalty. Acquiring a new customer can be ...

As supply chain management increasingly integrates advanced technologies and data-driven decision-making, customer fulfillment leaders are transitioning from traditional operational roles to strategic ...

In the evolving landscape of business-to-business (B2B) transactions, the dynamics of buyer engagement have undergone significant transformations, necessitating a strategic overhaul in how companies ...

Each frozen dollar from a chargeback or dispute means more than just lost revenue; it also corrupts customer trust, disrupts workflows and risks the brand's reputation. I've even seen high-risk ...

Bala V Sathyanarayanan serves as EVP & CHRO at Greif, Inc (NYSE: GEF) & Chairman of the Board of Directors at Balmer Lawrie - Van Leer Ltd. In today's volatile and fast-changing world, strategy ...

Customer-Centricity: It should revolve around the customer, addressing their needs, pain points, and buying behavior. Goal Orientation: Specific, measurable, achievable, relevant, and time-bound ...

As business executives plan for 2025, it’s essential that we ask strategic questions that help shape priorities, align resources, and drive our long-term success. Drawing from my personal experience ...