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In today's Asking Eric column, R. Eric Thomas shares a reader's advice about how to best deal with customer service ...

CarMax cut about 350 positions across its customer experience division as it looks to streamline its customer support functions.

If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of consumers agree ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. Let’s start by defining what ...

Lifeguard reports rising AI-driven customer service scams, highlighting techniques fraudsters use to exploit technology. Stay ...

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. The pandemic threw customer service into the spotlight, even as ...

A year ago, SpaceX said it would shore up customer assistance for its satellite internet service, but for some, slow or non-responsive support is still the norm. When he's not battling bugs and robots ...