Last week I got a call from an automated robot scheduler informing me that in order to continue with my current primary care provider, I needed to schedule a physical exam. This was just routine ...

With a limited amount of allotted time and a pressing health matter to discuss, a trip to the doctor’s office can sometimes feel like a high-stakes event. Even the most routine visits can leave you ...

Dear Heloise: I’ve worked in a physician’s office for several years, and I’ve seen some behavior that is rude and holds up the appointments of other patients. Although patients don’t realize it, they ...

Some patients send invoices to doctors for wasted time in waiting rooms. July 7, 2011— -- Cherie Kerr sat in the doctor's office for four hours as she waited for the nurse to call her name. As a ...

Going to see the doctor soon? Prepare to be hounded with appointment reminders by phone. By text. By robocall. By email. And in your online “patient portal.” Doctors and dentist offices for years left ...

Rebecca Smith stands outside the office building that housed Lake Norman Oncology. After Novant purchased the practice, it began charging Smith a hospital facility fee for each visit. Co-published ...