Managing the employee lifecycle is critical to an organization’s success. This includes the key stages of onboarding, promotion, offboarding and everything in between. Each function requires precise ...

BPO Will Harness Proprietary Large Language Models to Develop Advanced AI Capabilities for Irresistible CX "By leveraging our extensive reservoir of accumulated process knowledge, Symphony [AI] ...

The employee experience is shaped by a series of interactions, systems and management decisions across the employment ...

In today’s world, it often feels like our devices know what we need before we do. Have you ever thought about coffee, and suddenly, an ad for your favorite brand appears on your phone? Or how Netflix ...

The Office of Personnel Management released a new data strategy on Wednesday with a slew of data-related goals, including the creation of a "360-view" of federal employees across the employee ...

The business value of employee experience (EX) can be measured in reduced turnover, increased retention, better quality talent acquisition, and internal mobility that preserves and expands ...

Employee experience (EX) refers to a worker’s holistic experience with each facet of their company — from their first exposure to the brand through to their eventual departure. Not to be confused with ...

FT. LAUDERDALE, Fla.--(BUSINESS WIRE)--iQor, a leading managed services provider of digitally enabled business process outsourcing (BPO) customer experience solutions, is proud to unveil Symphony ...