Throughout our lives, we inevitably interact with various government agencies for numerous reasons, including obtaining a marriage license, changing schools, registering a vehicle, obtaining a fishing ...

FormFest 2024, one of several recent Beeck Center efforts to support government agencies in the age of digital services, showcased several endeavors by state government and the Center itself to make ...

The Department for Science, Innovation and Technology (DSIT) has become a landing zone for Whitehall’s various digital functions since the new government came to power in July 2024. Responsibility for ...

Before the internet, Americans may have interacted with the federal government by stepping into grand buildings adorned with impressive stone columns and gleaming marble floors. Today, the ...

2 October 2024 - Have you experienced the ease of switching from paper forms to online forms and tracking their progress? E-government offers many such conveniences, ensuring the most vulnerable can ...

Energised into action following the excellent recent comment piece from Computer Weekly’s editor, I thought I’d dig deeper into what exactly is going on right now with the government and its plans for ...

Federal digital service delivery is not an abstract concept for the Centers for Medicare and Medicaid Services. It is a daily operational reality that shapes how millions of Americans interact with ...

Rick Watkin is President & CEO of KUBRA, a leading provider of customer experience management solutions for utilities and other industries. Earlier this year, I watched a friend try to file for a ...

Satisfaction with federal government services is at a seven-year high, according to a new government-focused study released by the American Customer Satisfaction Index on Tuesday. Now at 69.7 out of ...

Taking advantage of flexible resource allocation, service scalability, and relatively low overhead costs, government agencies use third-party Internet providers to host critical, high-traffic digital ...

Red tape and bureaucratic nonsense are staples of American government, whether in small towns, major metropolises, or the federal level. According to the U.S. Chamber of Commerce, federal red tape ...