Agent Assist, developed with Google Cloud, summarizes conversations between workers and beneficiaries while highlighting relevant information, like enrollees’ benefit and eligibility details.

Humana member advocates began using Agent Assist in October 2025, with full rollout planned for Humana member service centers in 2026. The expanded collaboration between Humana and Google Cloud has a ...

Humana has announced the launch of Agent Assist built with Google Cloud’s AI. The technology is integrated into call center systems. When members call to talk to a Humana representative, Agent Assist ...

More than 80% of Humana Medicare Advantage members will be in plans with stable benefits. Humana Medicare Advantage plans include preventive and diagnostic screenings for breast cancer, colon cancer ...

45+ Medicare companies and brands analyzed by our team of experts. 30+ years of combined experience covering Medicare and personal finance. Governed by NerdWallet's strict guidelines for editorial ...

Nearly half of all U.S. veterans are age 65 or older, sometimes facing unique physical and mental health challenges, including chronic conditions, sensory loss, and increased emotional distress.1 For ...

That 91.1% benefit ratio is harsh. For context, anything above 90% offers very scant opportunities for profitability.

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Patrick Nugent’s career in employee benefits had an ...

We recently published 10 Big Names With Painful Declines. Humana Inc. (NYSE:HUM) was one of the worst performers on Tuesday.