Business Wire

inContact Survey Reveals 67 Percent of Consumers Prefer Agent-Assisted Customer Service

SALT LAKE CITY--(BUSINESS WIRE)--NICE inContact, a NICE (Nasdaq:NICE) company and the leading provider of cloud contact center software unifying omnichannel routing, workforce optimization and ...
Business Wire

NICE Acquires inContact, Revolutionizing the Customer Service Market

PARAMUS, N.J.--(BUSINESS WIRE)--NICE (NASDAQ:NICE) today announced that it has entered a definitive agreement to acquire inContact (NASDAQ: SAAS), the leader in cloud contact center. This acquisition ...
No Jitter

inContact Introduces Voice as a Service

Partners with network performance monitoring company to deliver call quality reporting. inContact has announced availability of the Fall 2015 release of its cloud contact center platform. The ...
Nasdaq

NICE inContact and RingCentral Announce Joint Offering Helping Organizations Transition Employees to Work from Home Rapidly and at No Cost

NICE inContact, a NICE business (Nasdaq: NICE) and the leader in cloud contact center, in partnership with RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, ...
Nasdaq

NICE inContact Teams Up with Zoom for an Integrated Cloud Communications Platform

Leaders in cloud contact center and video-first unified communications join forces to deliver faster, more personalized customer experiences while supporting remote workers As companies and ...
No Jitter

inContact Delivers a Personal Connection

A new release, based on patented technology, is like "progressive and predictive dialing had a baby." One of the promises of cloud-based applications is a steady stream of product updates that arrive ...