Ok, I hope this is the right venue.<BR><BR>I'm currently trying to bring in some ITIL best practices in my organization, including problem management and change management but I'm at odds with the ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Cybersecurity incidents don't wait for an invitation. They strike when you least expect them ...

These best practices enable software engineers and team managers to focus on what matters most: learning from problems and making things better for the future. Written by eWEEK content and product ...

The following are best practices in designing your Service Manage 2010 Environment: Develop policies and procedures for processing incidents and problems. These polices and procedures should leverage ...

The fact that the Colonial Pipeline is slowly getting back online and replenishing the gas supply in the Southeastern United States does not diminish the financial loss and sense of vulnerability that ...