A guide to what intelligent virtual agents (IVAs) are, how they benefit customer service departments and how businesses are using them today. Finnish telecommunications company Elisa recently replaced ...

UiPath's Brad Beumer explores how robots can support your customers, boosting the employee experience and improving the customer experience. Customer service remains one of the top ways customers ...

SAN RAMON, Calif.--(BUSINESS WIRE)--Five9, Inc. (NASDAQ: FIVN), an industry-leading provider of the intelligent cloud contact center, announced today that Five9 Intelligent Virtual Agent (IVA) has ...

Contact-center-as-a-service provider Five9 Inc. today said it has expanded the Genius AI suite it announced in August with intelligent virtual agents that incorporate generative artificial ...

PayNearMe has introduced its AI-powered Intelligent Virtual Agent (IVA) as part of its strategy to advance and modernize customer engagement for non-commerce businesses. Fully integrated into the ...

Even More Personalized, Conversational AI Self-Service Offering Driving Increased 8x8 Customer Adoption with Over One Million Interactions to Date AI-powered voice self-service enables the automation ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. In the mid-1980s, the hype around artificial intelligence entered what we know today as the ...

SAN RAMON, Calif.--(BUSINESS WIRE)--Five9, Inc. (NASDAQ: FIVN), a leading provider of the intelligent cloud contact center, today announced new milestones around the use and adoption of its ...

New digital agent unifies conversational experiences across voice, text, and live interactions to modernize customer engagement SANTA CLARA, Calif., Oct. 23, 2025 /PRNewswire/ -- PayNearMe, a leading ...

Amtelco will be an exhibitor at the HIMSS Global Health Conference & Exhibition. MCFARLAND, Wis., Feb. 27, 2025 /PRNewswire/ -- Today, Amtelco announced they will attend the Healthcare Information and ...

ATLANTA, April 16, 2020 (GLOBE NEWSWIRE) -- As organizations seek to boost digital customer engagement and automate as much of their business operations as possible, the convergence of RPA and IVA has ...