Knowledge management has been around for decades. The promise of AI innovation in knowledge management lingered on the fringes for years — the application of AI was just outside of possible and not ...

AI-powered, interactive knowledge bases are transforming static documentation into dynamic, contextual experiences that learn from every user interaction.

Jira is a better choice for project management, while Confluence is best for maintaining a knowledge base. Read on to compare features, pricing, and alternatives. Jira and Confluence are two popular ...

Artificial intelligence is touching every aspect of how we engage with information (and much more) these days. Today, a startup building out a business based on one particular application of that — ...

AI agent fervor has permeated the software development world. But, we’re no longer talking about a singular, all-knowing AI. Rather, emerging agentic workflows rely on multiple specialized agents ...

How to Make a Call Center Knowledge Base Reps Actually Use Your email has been sent A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource ...