When it comes to developing a customer-centric organization, the soul of that transformation journey lies in your corporate culture. Without the right culture, one deliberately designed to be customer ...

As senior leadership teams evaluate their diversity, equity, inclusion and belonging (DEIB) strategies and objectives for 2023, they might consider the Second Law of Thermodynamics. This fundamental ...

Since the release of my book, The Not So Subtle Art of Caring: Letters on Leadership (2022, John Hunt), one of the questions I am asked most frequently is, “How do you operationalize kindness?” ...

Inclusiveness of workplace culture can be measured by a concrete set of six factors, according to a study published today in JAMA Network Open from researchers at the Perelman School of Medicine at ...

“That’s left us in a position where we’re attracting new audiences but we have no way to build an ongoing relationship with them and eventually ask for their support.” 2020 is the year newsrooms need ...

Most organizations already have some kind of AI policy. It might be a slide deck, a PDF, or a page on the intranet that talks about fairness, transparency, and “responsible AI.” The real question is ...

Last week, I moderated a panel at TWIMLcon about how teams and organizations can operationalize responsible AI that combined perspectives from three people from different corners of the tech and AI ...