Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More What happens after a customer clicks the “buy” button on an ecommerce ...

From porch piracy and package delays to customer service overload and fraud, today’s delivery failures are no longer isolated incidents. Instead, they are signals of deeper, systemic issues within ...

I’ve seen more returns than most people ever will. Why? Because I head up the sales division at a company that makes one of the more popular returns solutions for enterprise sellers on Shopify and ...

Brands far too often rely on social media posts, ads and loyalty and rewards programs to generate repeat sales, yet still struggle with retention, much less loyalty. They spend so much time, effort ...