Design thinking is a human-centric approach to product development. Useful software tools streamline many of the phases of the design thinking process. Effective design thinking tools allow teams to ...

As a leader, you need to build the organization’s capacity to make decisions without relying on you—this starts with asking questions.

One of the most effective and engaging learning tools I have used in more than 20 years of teaching graduate students is the case study method. This approach often brings about robust discussion, ...

The harsh reality is that most tools and techniques used today to investigate organizational and programmatic failures, human performance deficiencies, equipment failures and accidents/incidents ...

Imagine Jo: Everyone in Jo's life recognizes her as an outstanding problem solver. She's the type of person who seems capable ...

Nobody should be so short-sighted or so old-fashioned as to write off the power of being able to fill knowledge gaps on demand. Yet this phenomenon is often attributed to a growing critical thinking ...

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Too many companies launch new products or services without a process for deeply understanding what their customers truly need. They make assumptions, rely on limited feedback, or develop ideas based ...

Today’s business environment is incredibly fast-moving and complicated, with problems arising left and right, like waves in a storm battering a ship. This can lead to organizations and team members ...

Problem-solving therapy (PST) helps individuals manage stress by breaking down challenges into practical, manageable steps. The aim of the therapy is to help people cope more confidently with ...