Call center quality assurance programs ensure that your customers receive a consistent standard of service when they contact a call center or when a call center agent contacts them. The programs ...

The fundamentals of contact center quality assurance, why it matters, how it’s implemented and what modern tools are driving performance gains. Contact centers are more than just service hubs—they're ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

Quality assurance programs like the one at the Quality Assurance Review Center in Worcester, Mass., strengthen the quality of clinical trials, including cooperative groups conducting National Cancer ...

If your business is starting to grow quickly, you’ve likely discovered it needs a sturdier foundation to better scale your customer support/service team. A robust foundation is what enables support ...

The primary purpose of a QA program is to ensure that your products meet the expectations of your customers. If your products fulfill the functionality you claim, continue to work without problems ...

At the 20th Annual Ambulatory Surgery Centers Conference in Chicago on Oct. 25, Nicole Gritton, RN, vice president of nursing and ASC operations at Laser Spine Institute, discussed quality assurance ...

Servicers know all about the regulatory complexity — whether the rules are coming from the state or federal level or the Consumer Financial Protection Bureau (CFPB) – that often leaves them in a ...