In a previous article entitled, "What Are Problems?" we theorized that problems cannot or do not exist—at least, not in the way we've been taught to think about them. Because all we have are ...

Chatbots aren’t cool, and their usefulness is debatable. Here’s how we can do better with AI than a chatbot. The Fast Company Executive Board is a private, fee-based network of influential leaders, ...

Problems continuously arise in organizational life, making problem-solving an essential skill for leaders. Leaders who are good at tackling conundrums are likely to be more effective at overcoming ...

Asking “Why?” may be a favorite technique of your 3-year-old child in driving you crazy, but it could teach you a valuable ...

Have you ever felt like you're playing a frustrating game of Whac-A-Mole with tech problems? You fix one bug, only for another to pop up somewhere else. This is especially relevant when you're ...

To the average American not employed as an industrial engineer or a member of a problem-solving team at some big business, the term “root causes” would have seemed obscure until a few weeks ago. But ...

I teach management skills at a university business school in Toronto. My students and I were looking at some common leadership challenges in teams, and one story really got us thinking. This is a ...

At an Huntsman Cancer Institute Clinic, providers are often delayed in how soon they see a patient during a new visit appointment. Typical delays (wait time) from check-in to provider page was 20 ...

An agentic AI-based approach to end-to-end bug resolution using both error logs and waveforms.