Background: The purpose of the study was to better understand the relationship of Lean implementation and patient satisfaction (HCAHPS) scores in acute care hospitals. Hospitals are under significant ...

Flexibility and culture drive greater satisfaction and retention. A new survey finds that job satisfaction is at an all-time high of 63%. But at the same time, people report they are less satisfied ...

Effective pre-implementation planning is critical for successful adoption of intelligent process automation (IPA). The comprehensive IPA pre-implementation framework outlined in this document provides ...

Forbes contributors publish independent expert analyses and insights. Dr. Tracy Brower writes about joy, community and the future of work. Most people say they want to work remote—or at least ...