Leading Brands like Daktronics, KARL STORZ, Keysight Technologies and Terumo BCT to Deploy Game-Changing Solution that Simplifies Complex Services Dynamic Domain-Specific AI Takes Information from Any ...

Over the past few years, first touch resolution has become a major focus for customer service of any kind. That's not by accident. The ability to resolve customer questions, issues and concerns ...

Today's volatile market environment requires companies of all sizes to do more with less--work smarter, faster, and harder, while remaining agile, responsive, and customer-focused. Most organizations ...

Neuron7, the leader in AI for service resolution intelligence, today announced that its partner, ServiceNow, has made a strategic investment in the company through ServiceNow Ventures. Neuron7 ...

Metrics paves the way for investigations. For any service manager, the race to complete the investigation and resolve the issue is against the customers’ tolerance levels to a number of service ...