Xerox using ServiceNow Field Service Management to simplify field service experience for technicians and drive better customer outcomes The COVID-19 pandemic sparked new levels of ingenuity and ...

Not many people associate Zendesk with field service management – it was created as – and continues to flourish – as a customer support solution, most visible through website chat client technology.

ServiceNow is a company that says it helps modern enterprises operate faster and be more scalable, with its customers using the company’s service model ‘to define, structure and automate the flow of ...

ServiceNow Field Service Management (FSM) addresses the challenges companies face when managing field service processes manually or through disparate software solutions. These issues, such as siloed ...

Service quality is becoming more critical as organizations work to differentiate themselves from the competition. That extends to field service, whether that involves sending a technician to install ...

Software maker ServiceNow reported Q3 earnings that topped estimates and announced a 5 for 1 split for ServiceNow stock.

Master Mechanic is an A.I. system for the HVAC industry designed to help service technicians diagnose and solve most problems in the field by having the technician describe the problem in normal ...

ServiceNow (NYSE: NOW) today announced innovations to its Field Service Management solution at Knowledge 2021, ServiceNow’s flagship digital experience for its customers, partners, and developer ...

ServiceNow is an enterprise cloud company that says it changes the way people and enterprises work, and we spoke to its MD to find out more. ServiceNow is a company that says it helps modern ...