ServiceNow Inc. and Citrix Systems Inc. said today they’re teaming up to help make life easier for information technology help desk teams. They’ve come up with what they say is a virtual agent ...

On the London stop of its European tour, ServiceNow revealed how two large banks are using its cloud-based IT service management software to reduce ticket response times. Royal Bank of Scotland has ...

Management systems for DevOps have grown in popularity over the years, as many organizations have brought software developers, IT and DevOps under a single roof. Software platforms like Jira Service ...

Adam Stone writes on technology trends from Annapolis, Md., with a focus on government IT, military and first-responder technologies. “The biggest gain that we’ve seen has been developing our own ...