The board-by-group method isn't the most efficient way for passengers to get on a plane, but it does earn the airlines some ...

Southwest Airlines said tweaks to its boarding process and new overhead bins should make trips smoother for passengers.

Southwest Airlines is facing backlash from employees after the airline made another polarizing change to its boarding process.

Southwest Airlines is facing backlash after introducing another new policy months after taking away open seating.

The famous numbered metal stanchions that for decades defined Southwest Airlines’ unique boarding process are coming down as the Dallas-based carrier laid out the final plans for a new boarding ...

One of the Texas carrier's new policies is rubbing customers the wrong way.

A traveler recounts an airport confrontation that left a passenger in tears and raised questions about airline boarding rules.

A surprising inflight instruction has travelers questioning whether the trusty seat-back pocket is still fair game. Experts ...

The Dallas-based airline has taken a lot of heat from customers after early troubles arose from the new assigned seating process.