That said, practices who take the advice will need a way to accommodate, in a timely way, patient requests to be seen as soon as possible. I have experienced frustration with a dermatology office’s ...

Telephone triage has emerged as a pivotal component in modern primary care services, streamlining patient management and improving the allocation of healthcare resources. By enabling trained ...

Hundreds of GPs are asking patients to prove they need face-to-face appointments in a three-minute telephone call, before they see them. Our verdict We haven’t seen evidence that GPs are asking ...

Telephone triage can cut 60% of the cost of your GP consultations, but it is easy to get wrong, says expert Sally-Anne Pygall With rising patient expectations, practices are commonly using telephone ...

Demand for general practice appointments is rising rapidly, and in an attempt to deal with this, many practices have introduced systems of telephone triage. Patients are phoned by a doctor or nurse ...

The potential value of telephone triage for patients and for the NHS have been the focus of a new English study. It concluded that patients who receive a telephone call-back from a doctor or a nurse ...