As inflation continues to rise, restaurant operators are feeling the pinch with increased costs. At the same time, consumers are thinking more carefully about where they go out to eat as they cut down ...

Personalization wins loyalty. Loyalty programs thrive on real-time data and AI-driven insights, which help create tailored rewards that drive deeper customer connections. AI powers smarter rewards. AI ...

In business, retaining customers is just as important, if not more so, than acquiring new ones. One highly effective strategy for fostering customer loyalty and ensuring repeat business is the ...

Forbes contributors publish independent expert analyses and insights. Jeff has written about travel, sports & loyalty w/ a focus on Gen Z. Kelly talks about travel loyalty, reward choice and live ...