Four years into a D.C. program in which nurses answer some 911 calls, officials say it's making a difference and saving thousands of people unnecessary trips to the emergency room. News4 got an inside ...

Experts say differences in nurse line oversight, response-time standards and dispatch protocols across U.S. cities could affect how quickly patients receive care ...

When a workplace injury occurs, employers with no medical training often must determine the severity of the injury and direct an employee to appropriate medical care. They may have to make on-the-spot ...

A Seattle woman waited more than 10 hours for a nurse-ordered ambulance, raising concerns about the city’s 911 nurse triage system and response standards.

ESI program develops swift decision-making skills that lead to better patient outcomes, Emergency Nurses Association says. The Emergency Nurses Association (ENA) this week boosted the value of its ...

Anyone who is not in the medical profession and who has wandered into an emergency room may be baffled by the hours of waiting and the mysterious process by which nurses and doctors move patients ...

Jason Kaufman, RN, director of emergency services at 320-bed St. Francis Hospital in Indianapolis, explains how the St. Francis ED reduced its “lost without being seen” rate, enhancing patients safety ...

Of the many fundamental changes brought about by the passage of the Affordable Care Act (ACA) in 2009, one of the most significant is the newfound emphasis on patient/member satisfaction. Prior to the ...

Add Yahoo as a preferred source to see more of our stories on Google. At a time when AI grows increasingly capable of matching human skills, research suggests it's largely still no match for health ...