Kevin Wu is the CEO of Leaping AI. Leaping AI automates complex call centers with self-improving voice AI agents. Generative AI (GenAI) is omnipresent in the current news cycle. Contact centers are ...

Inbenta has been named a Core Performing provider in the CMP Research Prism for Voicebot/Conversational IVR and ...

Very seldom do voicebot designers put in the effort to take advantage of even the lowest hanging fruit at their disposal to deliver user delight. For a medium that is as unsparing and spartan in its ...

How do you think a voicebot should respond to an insult, a slur or a misogynistic comment from a customer? A few months ago, I posted a Linkedin survey that asked this question: "How do you think a ...

CarDekho investment Girnar AI Innovations Lab through its investment arm, Girnar Vision Fund (GVF) to help them develop voicebots, chatbots and conversational AI tools Launched in April 2024, Girnar ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More The smart speaker industry is on the upswing. That’s according to a ...

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I spent the past five months developing an AI-powered VoiceOps interface for the enterprise. Since Amazon Lex wasn't available at the time, my team open-sourced the project. We successfully launched ...

Walgreens tapped Nuance’s artificial intelligence-powered digital assistant to expand scheduling COVID-19 vaccine appointments for consumers beyond the retail giant’s web-based portal. Walgreens ...