The WebRTC protocol promises to make it easier for enterprise developers to roll out applications that bridge call centers as well as voice notification and public switched telephone network (PSTN) ...

TokBox today launched OpenTok for Customer Service and a number of new WebRTC-based services for OpenTok that will bring advanced audio and video chat capabilities to developers that aren’t natively ...

Though the technology has been around since at least 2011, businesses have only recently started to take advantage of web real-time communications (WebRTC). Between 2014 and 2017, the business ...

During its annual Developer Summit held the day before CES officially begins, AT&T announced it will be the first carrier in the US to support Web Real-Time Communication, known as WebRTC. The ...

To the WebRTC purists out there, your world won’t end if you let an old, boring telephone be the recipient of a WebRTC call. One of the most famous moments in rock n' roll history occurred on July ...

Teligent Ltd, part of the Teligent Telecom Group, a leading provider of Intelligent Network (IN), call completion and custom application developments for telcos and utilities, has announced support ...

With this week’s rollout of Firefox 35, Mozilla is taking a bold step toward reclaiming the relevance that Firefox once commanded. Key to that effort is the organization’s move to take a standard ...

Cloud communications provider Twilio cares about call quality, as a good customer experience is essential if it wants to succeed in disrupting the telecommunications space. Today, Twilio is announcing ...

Google and Avaya are chasing companies seeking to install or upgrade call center systems, promising them easier and more affordable deployments via Chromebooks and a WebRTC interface to the Avaya ...

Google and Avaya are chasing companies seeking to install or upgrade call center systems, promising them easier and more affordable deployments via Chromebooks and a WebRTC interface to the Avaya ...