Marjorie Powell, AARP's CHRO, is a member of BI's Workforce Innovation board. Powell says creating a collaborative learning environment is key to helping employees adapt to AI. This article is part of ...

Many contact center agents come, and then they go. It’s the nature of the role, especially for staff positions —job satisfaction is elusive and the work experience not to agents’ liking. For their ...

Opinions expressed by Entrepreneur contributors are their own. Annual workforce planning can’t keep pace with AI and economic shifts. Continuous planning connects real-time people data with evolving ...

Workforce management (WFM) is the process by which a company makes all of the complex factors of running a successful business come together to maximize an organization’s productivity and competency.

Artificial intelligence (AI) has made a significant impact in the last few years, and AI has the potential to significantly impact the next generation of workers in both a positive and negative way as ...

From the Great Resignation to the Great Rethink and now the Great Reset, companies have seen—and continue to experience—major workforce challenges over the past two years. At the same time, companies ...

A conversation with Babson professor Tom Davenport on the democratization of digital transformation. New AI technology enables anyone to become a programmer — opening doors to faster analytics and ...

The Workforce Intelligence Platform by Time Champ addresses the visibility challenges of modern enterprises by consolidating fragmented data sources.

Most of the discussion around distributed and hybrid work has focused on the disruption it brings to the established work patterns of permanent employees. But there's a growing segment of the ...