IT operations are increasingly “blessed” with a wealth of metrics concerning the supply of IT services. Dashboards and key performance indicators offer many IT shops a unique view into the cost of ...

An effective service catalog serves multiple roles: to steer users to the appropriate resource, to communicate to the campus what IT does, and to help IT stay within its own capabilities. For an ...

7:00 am - 8:00 a.m. Pacific Time in the United States Since the launch of ITIL V3 some 5 years ago, the Service Catalog has emerged as a high-value win for both the business and the IT organization.

A retired manager tells how IT at Starbucks went from muddle to organized via a service catalog. Three years ago, Starbucks’ IT department found its services as muddled as a “venti soy, decaf mocha, ...

What's a service catalog? Is it iTunes for the enterprise? Is it an online directory? Is it a resource for developers? Is it one of the stipulations of ITIL/IT service management best practices? It's ...

The concept of an IT service catalogue isn’t a new one. Back in the last century IT departments were proving mechanisms to allow business users to automate their requests for IT services. Most often, ...

Sixth in a series of articles expanding on “Ten Steps to Modifying User Behavior and Reducing IT Costs,” an October Computerworld.com column by Computer Associates International Inc.’s Stevie Sacks.

SAN MATEO, Calif.--(BUSINESS WIRE)--newScale ®, Inc., the market leader in IT Service Catalog and Service Portfolio Management software solutions, today announced that Ford Motor Company, a global ...

PLEASANTON, Calif.--(BUSINESS WIRE)--ManageEngine, the real-time IT management company, today announced it has added Service Catalog to ServiceDesk Plus-MSP, its complete help desk for managed service ...