“KPIs should be strategic, usually few in number and typically derived from strategy maps and balanced scorecards,” explains Cokins, manager of performance-management solutions within the Worldwide ...

Large organizations can have thousands of employees at any given time. So, it might be impossible to keep track of each employee's performance individually—that's where key performance indicators ...

Measurement is an essential management tool for law firms to monitor performance, manage resources, and highlight areas that need improvement. By tracking and analyzing key indicators, law firms can ...

Business process management techniques can feel like an alphabet soup of arbitrary acronyms, but don't let it intimidate you. Each process is easy to understand on its own. In the case of SLA (service ...

For most business executives, technology spend is not easily quantified, and the return on investment (ROI) is even more of a mystery. You don’t have to dive into specific technologies and calculate ...

If something can be measured, it can be improved. By carefully measuring your SEO with metrics that matter to your business, you can understand where you are currently and what value SEO brings to ...