Easily manage calls, chats, and events in HubSpot for a complete view of customer interactions.

It’s no secret that call centers are concerned with metrics and performance. Reps have to be fast at not only picking up the phone and responding to customers, but also solving those issues—sometimes, ...

As a manager of a small business, your resources are limited. You can’t justify hiring a whole sales team and often are doing a large chunk of your company’s sales—if not all of them—on your own.

Call centres play a big part in the UK’s economy. There are around 926 businesses in the sector, employing close to 1.3 million workers. That’s around 4% of the entire workforce. Call centre staff ...

La VoIP pour Voice Over Internet Protocol ou Voix sur Protocole Internet désigne la technologie qui permet de recevoir et de passer des appels téléphoniques en utilisant le réseau. Il s’agit d’un ...

As a call centre representative or manager, chances are you probably receive an angry phone call at least once a day. It could be an irate caller complaining about a bill. Or even an angry caller ...

Information Technology, or “IT” is now an essential segment of any business. We rely on technology to keep us productive, whether it’s for data entry or product development. Perhaps one of the biggest ...

We’ve all been there: you’re on an island vacation, or maybe a long weekend by the lake. As the final night of work-free bliss arrives, so does the familiar pit in your stomach. How many new emails ...

“Startup” is often treated as a catch-all buzzword among businesses. But despite popular belief, the term isn’t just reserved for scrappy tech companies in Silicon Valley. So, what constitutes a ...

Without question, business meetings play a fundamental role in the day-to-day running of organizations. For instance, they provide brainstorming avenues where business goals and objectives can be ...

The average employee clocked in 2.5 extra hours a day during the pandemic. 40% say they experienced employee burnout. Always-on culture is hurting remote and hybrid employees. Here’s what we can do ...

RingCentral App Access your calls, messages, and meetings. RingCentral Events Access your account and plan your next event. Admin Portal Access your RingCentral App account settings.