AurionX, Inc. today announced the launch of AurionX, an AI-managed call center delivered as a managed service. Powered by ...

A fraud probe involving millions of dollars lost by victims in Maryland and across the U.S. leads to call centers in India.

During his conference call ahead of the NFL scouting combine, Daniel Jeremiah hinted at teams coveting Tyler Linderbaum and potentially paying out a massive free agent deal ...

Gartner says using AI to fix customer gripes could cost more than using humans by 2030 ai-pocalypse AI will not replace the people in the call center, but it will rejigger the software stack to make ...

Call center costs vary and many systems are available. Finding the right one for your business can be challenging. Here’s ...

Dyna.Ai, a leading global provider of AI solutions, today announced an exclusive partnership with leading Saudi-based IT ...

Massachusetts Call Center Highlights Rising Consumer Frustration With Automated Systems as AI Use Surges In moments ...

Contact centers are notorious for high turnover rates: Contact center analyst Steve Morrell pegged overall US large call center turnover rates at 41%. Related:From IVR to agentic workflows: How voice ...

At a Wisconsin Watch panel, emergency dispatchers and educators recommended improving pay and working conditions, using ...

In 2026, contact center AI succeeds or fails based on orchestration, governance and trust — not smarter models.

SequenceShift expands its PCI-compliant payment platform with a new Zendesk for Contact Center integration for secure ...

Two Canadian groups have called on the Canadian government to strengthen border security, highlighting failures to crack down on drug trafficking and illicit trade. While the U.