Data centers will continue to proliferate in Ohio, and lawmakers are working to establish guardrails to protect smaller ...

Quiq reports 12 best practices for call centers to enhance customer service, emphasizing empathy, efficiency, agent training, ...

The Access Customer Service Center is here for our community to answer questions regarding cash assistance, food ...

There’s a stew of factors at work behind the rise in consumer rage – but there are potential solutions, too ...

There are humans today doing jobs that don't require the level of intelligence that a human has,” Forrester’s Max Ball said. ...

Ongoing coaching, a team they trust and the confidence to handle hard calls can do more to retain agents than onboarding ...

Ford is launching a new national campaign marketing dealership car service in hopes it will draw customers from independent ...

Learn what a CX platform is and how AI-powered tools help businesses measure, analyze, and improve customer experience ...

LIMA TWP., MI — Riled up residents packed a township hall west of Ann Arbor Monday night over concern a natural gas-burning ...

How Liveops Delivers Scalable Outsourced Call Center Support for Modern Businesses Scottsdale, United States - May 23, ...

People listen during a town hall meeting on a proposed data center Thursday, April 9, 2026, at Bangor Middle School in Lower ...

Avaya, a global leader in enterprise software solutions, and avatarin Inc., a Tokyo-based AI and robotics company spun out of ANA HOLDINGS INC., today outlined the next phase of their collaboration: ...